Select your order, the items to return and the reasons for your return.
Select your preferred return option: refund, store credit, or exchange (if available). Please note that for refunds, €5 will be deducted from the refunded amount to cover the return shipping costs.
Submit your return request. A return label will be automatically sent to the email address associated with your order.
Print your return label and attach it to your package. To ensure proper processing of your return, please use the return label provided by us.
Note:
Store credit will be issued as an e-gift card by email, valid for 3 months and only redeemable online. Store credit cannot be refunded or converted to in-store credit.
Discounted products purchased online cannot be returned or exchanged in stores.
Online purchases delivered in France can be returned for exchange or refund at our Kujten stores in France, excluding department stores (Bon Marché, Galeries Lafayette, Village, Printemps).
The return can only be sent from the original delivery address to the sender's address indicated on the parcel. If the parcel is returned from a different country, the return will be the customer's responsibility, and any return shipping costs will be borne by the customer.