To initiate a return for an order from countries outside mainland France, please follow these steps:
1. Go to our return portal via the "Make a Return" link or from your account. 2. Select your order, the items to return, and the reasons for your return. 3. Choose your return option (only refunds are possible). Return shipping costs are the customer’s responsibility. These fees will be shown before confirming your return and will be automatically deducted from the refunded amount. 4. Confirm your return. A return label will be automatically sent to the email address associated with your order. 5. Print your return label and attach it to your package. To ensure proper processing of your return, please use the label provided by us.
*Note:
Discounted products purchased online cannot be returned or exchanged in stores.
Online purchases cannot be returned, refunded, or exchanged in our Kujten stores.