At Kujten, we place great importance on the quality of our products. However, despite checks at every stage of production, it may exceptionally happen that an item has a defect.
Whether your purchase was made on kujten.com or in one of our boutiques, we invite you to contact our Customer Service so that we can review your request.
To ensure your request is processed quickly, please provide:
A photo of the item as a whole
A detailed photo showing the issue encountered
Your full contact details
Proof of purchase (order number or receipt) – this is essential and mandatory for your request to be processed
For efficient handling, please clearly describe the defect(s) observed. Only the information provided in your message will be taken into account by our teams.
For purchases made in-store, we invite you to visit directly the boutique where the item was purchased. Our teams will be happy to assist you with your after-sales request.
Important: In accordance with applicable legislation, all our items benefit from a 2-year legal conformity guarantee from the date of purchase.